Many US and Canadian utilities rely on Olameter to supply the clerical and systems personnel, as well as the software,hardware, and IT infrastructure to perform these key back-office functions.
Olameter’s office services include:
- Billing solutions
- Call center operations
- Document fulfillment and archiving
These services can be provided as a permanent solution or on an interim basis in order to help the utility deal with a difficult transition.
Billing
Olameter offers a full-service billing solution on an application service provider (ASP) basis. In addition to generating invoices, we can also process payments and administer collections.
Call Center Operations
Olameter’s call center operations are used to support a broad array of utility functions: billing, collection, and after-hour calls. We often work on special projects involving field services.
Document Fulfillment
Olameter helps utilities deal with direct mailings, whether associated with normal billing or special programs. Working with sub-contractors, we provide bill design, printing, insertion and mail finishing.