Satisfy Customers with Excellent Care
Olameter’s Call Center is a full-service customer care center provider, from inbound direct representative care to automated outbound calling. We configure our services to your utility’s needs – as a standalone service or as part of deployment.
Olameter’s experienced and dedicated Billing and Call Center Representatives ensure that calls are handled professionally and efficiently. We monitor performance and maximize productivity to provide your customers with responsive, effective service.
Secure data management, call records, and archiving help streamline your processes. Our Call Center services include:
- 24/7 and holiday availability
- After-hours call routing for emergencies
- Liaison between field supervisors and installers
- Custom scripts to verify and protect customer information
- Appointment and service order scheduling
- Billing inquiry and payment arrangement scheduling
- Quick response (24 hours or less) to customer inquiries, claims, and troubleshooting issues
- Outbound surveying
- Automated proactive outbound calling
Olameter can also tailor a customer care program specific to your needs. For example, we can tailor a program to deal with the extra load generated by a one-time project such as an AMI rollout or to cope with disaster response. Our programs are designed to complement your utility’s call center during peak periods or off-hour call loads.