Olameter offers a broad array of call center services programs, each customized to meet each client’s particular needs.  These programs may involve inbound calls, outbound calls, or a mix of both.

For instance, Olameter can tailor a program to deal with the extra load generated by a one-time project such as an AMI rollout or to cope with disaster response. Alternately, the program may be designed to complement the utility’s call center during peak period or off-hour call loads.

Olameter’s experienced and dedicated Billing and Call Center Representatives can ensure that calls are handled professionally and efficiently.

Call Center options include:

  • Billing and service order inquiry handling
  • Payment arrangements and scheduling
  • Service order appointment scheduling
  • Emergency call handling