Olameter’s call center operations are used to support a broad array of utility functions: billing, collection, and after-hour calls. We often work on special projects involving field services.
Olameter offers a broad array of call center services programs, each customized to meet each client’s particular needs. These programs may involve inbound calls, outbound calls, or a mix of both.
For instance, Olameter can tailor a program to deal with the extra load generated by a one-time project such as an AMI rollout or to cope with disaster response. Alternately, the program may be designed to complement the utility’s call center during peak period or off-hour call loads.
Olameter’s experienced and dedicated Billing and Call Center Representatives can ensure that calls are handled professionally and efficiently.
Call Center options include:
- Billing and service order inquiry handling
- Payment arrangements and scheduling
- Service order appointment scheduling
- Emergency call handling